Principles of Communication in Adult Social Care Settings Essay
Principles of Communication in Adult Social Care Settings
1.1 The diffrent reasons people communicate are to tell others what there needs are for example there are hungry they need the toilet they would like something they need help to carry out a action and many more. They may like to exress or share ideas about themself or others. To obtaine or recive infomation maby about there children family or friends residence in a care home often worry about there family and when they are going to come to see them ect. People communiate to form relationships with others and share life experiences and to get to know each other. people comminicate to do most things it is very important.
1.2 Communication affects relationships in an adult socal care settings for encouraging participation in activities that go on in the home eg bingo outings film days music sessions theres all require communication but are very good to keep are brain active. To create equality so everyone has the same choices and chances in the home. To share understadings to make a better understanding for yourself.
2.1 Ways to establish the communication and language needs are meet and the wishes and preferences of an individual are just simply asking the person if they are able to communicate verbally in some cases the individual may have had a stroke so may not be able to do this so body language plays a big part if you work with a individual a lot you can read what there needs are just from the way they act.You should always read a care plan before carrying out care so you should have some knowldge on the client but if you are unsure of anything you should go back and read it again. If you do not know the individual well you could ask other staff members who may no alot more about that client and may no the answer to you questions.
2.2 Factors to consider when promting affective communication would be as simple as the way you approach the client and your tone of voice as this makes a big diffrence its not always what you say its the way that you say it. Your body language can also play a big part we as humans can read body language very well. The enviroment is a big factor to consider as if its very loud around the client may not be able to hear you and what you are asking them to do or you may not hear what they are asking you or telling you what they need.
If there is poor lighting they may not be able to see the things around them so well so this would effect communication also. Us as care providers must respect values, beliefs and diffrent culture.You must also check if they use communication aids as this is very important if a client can you hear very well they will have a hearing aid this must be in when communication is needed or they will not be able to hear and understand everything you are trying to help them with. 2.3 There are a range of communication methods and styles to meet individuals needs there are non-verbal communication are this things like written words,facial expressions,touch,behaviour,gestures,eye contact,behaviour and flash cards or pictures. The other type of cummunication is verbal these include verbal,pitch and vocabulary. communcation styles mat include positive,assertive,warm and supportive.
2.4 It is important to respond to an individuals reaction when communicating to respond in a appropiate way and to share a understanding when in a care home setting staff and residence become close and genrally get a good understanding of one another. If the individuals reaction is missed they may become distressed, fustrated or maby even frightened as they may be trying to tell you that something is wrong or they are in a need for help this would be more common with individuals who cant communicate verbally.
3.1 Individuals from diffrent backgrounds may use communication mathods in a diffrent ways. Examples of this may be someone who has been in a very close loving family may use touch much more than a individual who has been brought up and lived alone may be very uncomfortable with touch and may like as minimal as possible. Clients from diffrent countrys may use diffent languages and if they are unable to speak english or staff are unable to speak there known language then other forms of communiacation must be used. Peoples tone of voice may be used diffrent depending on there background this must always be respected and understood.
3.2 Barriers that effect communication are not making sure communication aids are avaliable like hearing aids and not checking they are working. If you do not allow sufficient time to listen then the client cant tell you if they need anything else or that they have any problems. If you are a care worker are dismissive they may not feel they can talk to you and this may cause them great stress. You must always give the client privacy if this is not done the client mat become very distressed. A lot of noice when you are trying to communicate is not good things may not be understood or heard from both sides.
3.3 Ways to overcome barriers to communicate may be adapting communication methods so all clients have a way to communivate with staff in a possitive effective way. To make information avalible in a variety of formats so all clients have the chance to udersand the information in the best possible way for them. We as care providers must ensure all the support needed is avalible at all times this will help make the client feel safe and secure. We must always establish an individuals needs and wishes and there culture and abide by there needs. 3.4 Statergies that can be used to clarify misunderstandings may include asking the individual to repeate what they said again and confirming understanding so they understand you didnt hear then correct the first time but when they repeated you understood. You may also ckeck with other that the undertanding you got from the client is correct.
3.5 To access extra support or services to enable individuals to communicate effectively may be there GP,individuals family or friends,socal workers.support groups or a specialised nurse.This would be if there was a problem with communiacation and the client needed extra things to be put in place so there was more effective communication for the client this would make sure all there care needs are meet and it prevented the client possibly becoming very distressed. A service may incude a speech and language service who can help people who can not communicate verbally in a effective way.
4.1 The meaning of confidentiality is to keep information private and only people who have a need to see it are to be able to access information. It also means keeping information safe in the correct locked place. You must only pass private information on with the indivduals permission to others who have a right to it. 4.2 Ways to maintain confidentiality in day to day communication are to keep all written records safe so not leaving records in places where other may see. You must ensure confidentual information is passed on only to other who have the need to know it. There must be paswords protecting electronic files and only people who need to know the passwords to know. We must always ckeck the identity of a person before passing personal information on to them. And we must provide a private environment.
4.3 The potential tension between maintaining an individuals confidentaility and disclosing concerns to agreed others may include breaching a confidence with an individual, It may also raise a safeguarding issue. It also may put the rights of others before those of an individual there are many other health profesionals who may be the agreed other like colleagues,GP,nurse,physiotherapist,family,advocate,dementia care advisior or socal worker.
4.4 When unsure of how to seek advice we should speak with are manager and if still unsure how we should speak with CQC who are the care quality commision. But we should always follow the organisations confidentiality policy.When to seek advice may be when claification is needed or when confidential information needs to be shared with agreed others.
University/College: University of California
Type of paper: Thesis/Dissertation Chapter
Date: 18 February 2017
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