Aiii Identify five different reasons why people communicate. -To share ideas, express feelings, express needs, give and receive information, to share opinions. Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. -To see if they have understood you correctly, be able to see there reaction to what you said. Av Explain why it is important to find out about an individual’s: a) communication and language –To be able to communicate in an effective way and be understood properly. b) wishes and preferences – To be able to give the best service and assistance possible.
Avi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues –To be able to give our clients the best service possible, understanding the clients day to day and colleagues point of views. b) individuals using the service and carers – To be able to understands there needs, wishes and preferences better and be able to communicate effectively. c) other professionals – To be able to enable a better care services to our clients being able to help other professionals have a bigger paradigm and be able to evaluate and work in the best possible way.
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Avii Identify three examples of barriers to communication, and describe ways each barrier could be reduced. -Distractions, physical barriers, language differences. Aviii Describe two ways to check that communication has been understood by all involved. -Ask directly if you have been understood or wait to see a reaction, if not understood calmly repeat it. Aix Identify three services or sources of information and support that enable effective communication in an adult social care setting. -Advocacy services, interpreting services, speech and language services.
Task B Poster
Create a poster about confidentiality, which can be used in an adult social care setting.
The poster must:
Bi give a definition of the term ‘confidentiality’ as it applies in adult social care settings
Bii describe examples of how to maintain confidentiality in day to day communication
Biii describe examples of situations where you might need to share confidential information with other professionals or the carers of individuals receiving the service
Biv explain how and when to seek advice about confidentiality and where to go for help.
-Confidentiality is a set of rules or a promise that limits access or places restrictions on certain types of information. -When creating a relationship and day to day with clients, they will trust you with some intimate ideas or opinion or even day to day things, all information a client shares with you should be considered confindential, you should never speak to any clients about other clients and when communicating with colleagues, other professional or family involved in the clients best interest, should communicate relevant facts in a private place as could be the care office, the same with any advice needed, should ask any of my colleages, preferably seniors of care.