Customer relationship management Essay Topics

Zara: What is CRM

What is CRM (customer relationship management)? CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example, an enterprise might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people… View Article

Operation Strategy(Dell, Amazon.Com & Ibm)

Question: Discuss operations strategies of three companies. Answer: Operational Strategy: Amazon.com Introduction: Amazon.com has become the largest customer friendly online retailer and provides one click purchase facility to its wide range of products including books, music, toys, gifts, electronics etc. For 2011 Amazon’s net sales documented the value of $48077 million to earn net income… View Article

Assignment International Business Management

Instruction * Complete with your team (ca. 3 students) the assignments and case. Please use the answer form in doing so. * Please hand in your final version before the tutorial of 110 minutes (T3) by uploading it to the sharepoint site of the course Marketing. * Dont forget to bring a hardcopy version of… View Article

Entertainment Industry

1. ENTERTAINMENT INDUSTRY •2. INTRODUCTION The story of single-screen theatre has reached its sad end in India. Multi-screen theaters have opened new vistas for the entertainment industry. After the entry of corporate titans like Reliance, the scenario of entertainment services has become more professional than ever. These theaters have changed the entire movie-going experience. •3…. View Article